Please be advised we DO verify all information with your bank. If you give us billing information that does not match the banks records, we will call you and ask for the correct info. If you are shipping to somewhere other than your billing address, we will call the bank and see if you have that address listed with them as an alternate shipping address. If you do not, we will not ship. ALL INFORMATION PROVIDED BY YOU MUST MATCH THE BANKS RECORDS. Sometimes, your bank will not verify this information or they will be closed. When this happens, there WILL be a delay until everything matches in the system. This is for our safety as well as yours.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.
All products have 30 days warranty only when the item is delivered and installed by our drivers
It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call 1-877-336-1144
Most of our products are in stock at vendor warehouses for fast shipment. You may cancel your order and receive no penalties before your order ships to our warehouse or within 24 hours after order is placed.
If your order has already arrived at All Furniture USA Shipping Warehouse and ready to be shipped, a 20% restocking fee will apply to your order if you wish to cancel.
If your order has already shipped from All Furniture USA, any cancellations or shipment refusals will be considered "Returns". As with a return, the customer will be responsible for actual freight BOTH ways in addition to the 20% restocking fee. Bear in mind, actual freight returned may be higher than freight we originally charged based on additional fuel surcharges and labor, residential pick-up circumstances, etc.
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 7 days of receipt of your purchase. Items must be returned in new, unused condition, and in its original packaging. This product is subject to a restocking fee if returned for reasons other than damage. A credit will be issued upon proof of return shipping and inspection of the item less a 20% restock fee and any return shipping costs. The restock fee may be waived if exchanging for another item of same or greater value.
If you wish to return or refuse your order, you are welcome to do so. However, you will be responsible for actual freight BOTH ways in addition to the 20% restocking fee. You can return the item using the shipping carrier of your choice. Once we receive the return, we will refund your account the product price minus the 20% restocking fee. Original freight will not be refunded. Here at All Furniture USA, we pride ourselves on our customer satisfaction and it is an extremely rare occurrence that our customers wish to return furniture simply for the sake that it is not what they wanted. We encourage our customers to be informed of furniture specifications and common material (types of woods, fabrics, etc.) used, but the quality of the furniture you purchase from All Furniture USA for the price you pay is second to none. All Furniture USA guarantee high quality furniture it shows in online catalog and offers modern models to the public.