SHIPPING & RETURNS

  • Local Delivery (New York City)

Shipping is free within the 5 boroughs of New York City (Brooklyn, Queens, Manhattan, Bronx and Staten Island). All other areas can email us or log in to the website for a freight quote.

Free Shpping is a curbside local delivery to your building. You are responsible to bring the merchandise into your home, however we offer local delivery service, where drivers can bring the merchandise into your home and assemble it. To utilize this service simply write in the comments section of the order form that you want to utilize the delivery service and specify if you have an elevator building or how many flights of stairs you have. All delivery charges are paid directly to the driver at the completion of the delivery. We contact you with quotes before we schedule delivery day.

All merchandise is shipped out in a box with instructions on how to assemble the goods.

  • Non-Local Delivery (United States)

Other non-local deliveries scheduled for shipment by carrier by phone, so please leave your secondary number in case when we cannot reach you at primary number. You must provide a daytime phone number, the carrier will not schedule the final delivery until they speak with you by phone. All Furniture USA works hard to find the best price for shipping to your area by working with multiple carriers. Normal deliveries will arrive in two to four weeks.
To request delivery and assembly service in non-local area (within the Unites States) you can leave a comment while checking out. We will contact you prior to shipping.

All Furniture USA is not responsible for any possible changes in inventory at vendor warehouses. We can not guarantee that a given item is in stock. We will however work closely with our purchase department to make sure your order is shipped as soon as possible if you choose to keep your items on back-order.

All orders will be professionally packaged and if needed, crated to ensure they arrive in the pristine new condition you desire. In the rare event damage does occur in shipping it is the customers responsibility to open and inspect their order to ensure it is damage free upon arrival. All damage must be noted on the freight bill in order for you to receive prompt replacement. Please also call us or e-mail to notify us of said damage so we can begin the replacement process as quickly as possible at no charge to you. Please take the arrival of your shipment seriously as we want you to love the experience of shopping with All Furniture USA as much as you are going love your new furniture. Packing materials and other packing expenses are already factored into the shipping price. We take great pride in our packing and shipping precautions. Your larger furniture pieces will arrive on a pallet to prevent "manhandling" which is the most common cause of damage to furniture.

  • Shipping - Truck Freight

These products are too heavy/large to ship via the small package delivery services (e.g. DHL, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard DHL, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.